Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To your To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email).

To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

The cancellation must be sent in writing to:

actiMare natural cosmetics
Visionstreet by P.Wagner
Merkurweg 21
D 47443 Moers

info (@)
Fax: +49 2841 88 33 828

Click here to download the cancellation form

Consequences of cancellation

If you cancel this contract, we will have you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest to be repaid within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You have to send back or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

The costs of returning the goods are borne by the buyer .

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods .

Special notes:

Due to their nature, there is no right of withdrawal for hygiene items and test strips if they are sealed has been opened or removed (Section 312g II No. 3 BGB). There is also no right of withdrawal for goods made according to customer specifications or for goods that are tailored to the personal needs of the customer (§ 312g II No. 1 BGB), e.g. for tea mixes you have put together yourself or glasses with prescription glasses.

End of cancellation policy